Frequently Asked Questions
Everything you need to know about your HatCountry experience.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about half an inch above your ears using a soft measuring tape. Compare your measurement to our size chart located on each product page for specific brand guidelines.
What is HatCountry's return policy?
We offer a 30-day return window for unworn items in their original packaging with tags attached. Please note that custom-shaped hats or personalized items are final sale and cannot be returned.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your headwear for a specific event.
How should I care for my felt or straw hat?
Avoid exposing your hat to heavy rain. For felt hats, use a soft-bristled brush to remove dust. For straw hats, a damp cloth is usually sufficient. Always store your hats upside down on their crown to maintain the brim's shape.
Do you offer international shipping?
Yes, HatCountry ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically during the checkout process.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.