Returns & Exchanges

At HatCountry, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn, original-condition headwear and apparel. Our goal is to ensure you find the perfect fit and style for your western or outdoor lifestyle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the hat's shape is protected to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided through our portal and securely affix it to the outside of your package.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.